FREQUENTLY ASKED QUESTIONS
You’ve Got Questions - We’ve Got Answers
WHAT IS YOUR RETURN POLICY?
*Please see our Return Policies page for more details*
Got pressured into buying a dress by your mother-in-law that isn't right for you? We understand. You can return your consignment gown for a 40% refund if you contact us within the next two Camelia Bridal business days to begin the process. The reason we cannot give full refunds is because we immediately send the consignor commission of 60% to the consignor, therefore the 40% is our portion of the sale that we are at liberty to return to you. Full refunds on off-the-rack purchases may be given in extreme circumstances only, at the discretion of Camelia Bridal.
Custom gowns and special order gowns cannot be returned or refunded most of the time, but please contact us as soon as possible if you have a problem with your order.
Every gown bought at Camelia can be "re-consigned" with us or can be purchased by us for a very discounted price if you want it completely off your hands. If your dress sells while on consignment, you will receive 60% of the final sale price!
WHAT SHOULD I BRING TO MY APPOINTMENT?
We ask that you please be prepared with the following (if not, no worries, we have clean extras for you!):
Shoes of the approximate heel height you plan to wear to your wedding.
Shapewear, camisoles, bike shorts, and/or pantihose--any undergarments--that cover as much of your body as possible. This is for your own comfort while being in the dressing room with your stylist, as well as to prevent sweat and oils from transferring to the gowns. We only have one of each and want to keep them in great condition for their "forever home".
On that note, you are beautiful with just your freshly-showered face and body! Please refrain from wearing heavy makeup, any perfume, body lotions, or heavily-fragranced deodorants to your appointment, as this can all make a permanent impression on the gowns.
Any accessories you want to try on with "the dress"!
WHAT IS THE PRICE RANGE OF CAMELIA DRESSES?
Our dresses generally start at around $800 and can go up to $10,000, but the majority of gowns will cost from $1,500 to $5,000. Prices will always be fully visible on the tags of the dresses or on the online listing, so there will be no bait-and-switch tactics here!
Custom dresses start at $1000, with some exception!
If you are on a tight budget, renting with us is a great option. And remember, you can always try to recover some cash by consigning you dress after your wedding!
WHAT SIZES DO YOU CARRY?
We carry street sizes 00 and above. Inventory and size availability in off-the-rack dresses will always depend on what dresses are offered to us, but we are committed to seeking out off-the-rack dresses of all sizes.
We are also happy to customize or create a dress for brides of any size, and we always prefer to forge partnerships with designers who offer made-to-order gowns in petite and plus sizes!
HOW SOON BEFORE MY WEDDING SHOULD I START ALTERATIONS?
We recommend beginning alterations no sooner than 8-10 weeks before your wedding date (about 2 months before).
We advise that you get in touch with us 3 to 4 months before your wedding so we can schedule your alterations appointments accordingly. We also offer rush services for special situations.
Almost every bride needs some amount of alterations to her gown, but the beauty of pre-worn or sample gowns is that you can sometimes find one in your exact size! However, don't be disappointed if this does not happen to you--the wedding gown is the most tailored garment you'll ever wear.
DO YOU CARRY "ETHNIC" AND/OR NON-TRADITIONAL WESTERN BRIDAL WEAR?
Yes! Though we mostly have "traditional" Western white and ivory full-length dresses, we always will have some non-traditional options like short dresses or differently-colored gowns, as well as some East Asian options like Chinese wedding qi paos.
We always welcome consignment items from weddings of different cultures, so please feel free to submit your dress to us for review on our Consign With Us page!
HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?
*This is our policy for opening in 2021, it may change as the pandemic develops.*
Due to COVID-19 precautions and spacial limitations, we only permit 3 guests per bride--no exceptions.
If you would like to bring more guests to your appointment, you are welcome to reserve our salon for a 2-hour VIP appointment.* You will have the space entirely to yourself, and your guests will be able to enjoy champagne and snacks while you pick out your gowns to try on! We'll save some champagne for your post-dress-finding celebration, of course. :)
*VIP appointments require a $300 deposit that will go toward your dress or veil, should you purchase something at Camelia Bridal!
WHAT ARE THE COSTS OF ALTERATIONS?
The basic alterations that most brides needs are: hemming, cup adjustment, side-seam adjustment, train bustling, and strap adjustment. If you need all of these adjustments, we charge a discounted flat rate of $500.
Every bride will need different adjustments to her gown, and those adjustments each have a set price in our salon, so your seamstress will provide you an itemized bill for the services they will perform at your first alterations appointment. If you like what you see, we will get started on the work as soon as you pay and book your next appointment! If not, there is no obligation to stick with us--we understand that everyone's needs and wants are different!