Custom Camelia Bridal brand pieces cannot be returned or exchanged except in cases of damage, fit, or quality issues caused by Camelia Bridal. We are not responsible for stolen packages or damage that occurs when a garment you purchased with Camelia Bridal is in your possession.
All custom Camelia Bridal brand gowns that are not significantly dirty or damaged can be consigned with Camelia Bridal for 1 year after date of completion of gown, or directly after your wedding.
Off-the-rack pieces that have been purchased can be returned for a 40% refund at the discretion of Camelia Bridal within the 2 business days following the date of purchase or 2 business days after the date of delivery of gown if it was purchased online. Refunds must be coordinated by contacting firstname.lastname@example.org and funds will not be released until Camelia Bridal physically receives the item.
Any off-the-rack gown purchased at Camelia Bridal that remains in a condition up to Camelia Bridal's sales standards will be accepted for re-consignment for up to 1 year after the date of purchase OR directly after the wedding (if it is more than 1 year from the date of purchase), if agreed upon in-advance with Camelia Bridal.
Made-to-order items are subject to the policies of the designers and brands from which we are ordering the gowns from. If you want to return a gown or halt production of a gown, please get in touch with us as soon as possible. Camelia Bridal cannot guarantee that returns, exchanges, or changes to an order can be made after the order is placed. If you receive a gown that you wanted to return/exchange but could not, we will accept it for consignment for up to 1 year after you receive it.
All Camelia Bridal brand veils are final sale except in the case of damage or quality issues caused by or at Camelia Bridal. Camelia Bridal brand jewelry and other accessories can be returned within 2 Camelia Bridal business days following the date of purchase.
Made-to-order accessories and jewelry will be subject to the return/exchange policies of the
supplier or designer.
Alterations must be paid in full during or after the first alterations appointment before work on a dress begins. Once work on a gown has begun, no refunds will be granted on alterations except in extreme, case-by-case circumstances.
Gown cleanings cannot be refunded. In the event that a gown does not come back adequately cleaned from our cleaners, or in the event of damage,
Camelia Bridal will work with the bride toward a solution on a case-by-case basis.
Samples and used dresses will never be 100% perfect--even if they have been cleaned, they will most likely have some minor signs of wear that will not be visible to the average observer, but only upon close inspection. We try our best to only offer dresses that we would wear ourselves, but that standard is subjective.
If you want more information on a specific gown, please reach out to us via email at email@example.com.
If you want a brand-new gown, please feel free to order one of our made-to-order options!